SEA LIFE Conservation Trust Security Policy

SEA LIFE Conservation Trust uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by SEA LIFE Conservation Trust or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by SEA LIFE Conservation Trust.

Delivery Policy

Physical goods:

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via mail within 14 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at info@sealifetrust.org.au

Digital goods:

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within 7 working days.

If you wish to query a delivery please contact us at info@sealifetrust.org.au

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase you have a 7 day money-back guarantee from the time you receive the goods. Please email us at info@sealifetrust.org.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage.

You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. SEA LIFE Conservation Trust will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at eway.io/nz